In general I have been a fan of Delta… until today. My girlfriend reserved a week in the Dominican for my birthday, and because I have a lot of Delta miles I thought we could use my miles to fly there. One of the great things about the Delta website is that if your dates are flexible they give you a calendar which can help you determine which days require less miles.
Last week I made a reservation which had to be completed by this weekend. So a couple of days later I decided to complete my reservation online. I went through the entire process on the Delta website and entered all of my information… Uh-oh.. I get the following message
Call Delta to Complete Reservation
We are unable to complete this reservation online at this time. Please contact Delta immediately and provide your reference number to complete this reservation. Call 888-750-3284, or the number on the back of your SkyMiles card for assistance. Non-U.S. based customers, please call the Delta Reservation Sales office for your country. You must call within the next 4 hours to confirm your reservation. We apologize for the inconvenience.
I called the reservation number- thinking, this shouldn’t take long- after all, I had a reference number. The person took all of my information, my reference number, and my credit card number (for the taxes)… confirmed my address… and I waited… Then I was asked for a different credit card- so I gave them one… and I waited some more… the person I was dealing with came back and asked me to stay on the line.. then put me back on hold… for over an hour!!!
I didn’t want to hang up and have to start all over again but after 75 minutes I was worried that my cordless phone was going to die on me so I called the reservation number back from my cell phone, and sure enough, while explaining everything to the second person the first person came back on the cordless phone. They had finally worked it out, but in the process have given me two seperate reservations for my flights.
I don’t know if it due to the fact that I was making a Skymiles redemption but my total time on the phone was 88 MINUTES!!!
Seems to me like Delta is making it complicated to redeem miles.
It’s interesting that I never had to wait that long to reserve a regular ticket.
Recent Comments