British Airways Finally Steps Up

Well, it looks like the wait is almost over for the refund on my lost luggage which I have been waiting for since last September. As I mentioned in British Airways Customer Service Problems- part 2, and British Airways- lost luggage; my luggage was lost for three days last year on my arrival to Scotland. Because of this my girlfriend and I had to buy new clothes for the first few days.

So we submitted our claim when we got back to Montreal, and amazingly, this week, after almost six months- we get a letter from British Airways.

The letter apologizes for the baggage situation and says we will be getting a check from them soon.

I guess this falls into the “better late then never” category for me. I am not happy about the amount of time this has taken, but I am glad to see that British Airways is doing the right thing.

Follow up: Money was received a couple of days after this post