Thank you KLM

It is unusual to have a great experience with an airline- but the experience I just had with KLM was so good I had to share it.

I arrived at the airport late and was one of the last passengers to get a boarding pass on the flight- the people behind me were being offered a $300 credit and a flight out the next day- but I was one of the lucky ones!

Or so I thought… when I made it to the plane someone was already sitting in my seat. The flight attendant checked both boarding passes and explained to me that they had assigned the seat twice. There were already two other people standing awkwardly at the entrance of the aircraft- obviously in the same situation as I was. The flight attendant left, and I was standing for a while listening to the other cabin crew discussing that the flight was completely full.

When the attendant returned I found that KLM really stepped up. They offered me a seat in their World Business section- in the third row of the plane. I was offered champagne and they apologized for the mix-up. From someone who is used to traveling in economy it is nice to see how the other half lives. I dined on mahi-mahi with shrimp with a choice of wines, and was offered cognac or drambuie after the meal.

It is nice to see an airline do something right for a change. Kudos to KLM.

Tags: Air Travel