March 2007

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I was traveling today and was hoping to get some work done before my flight left from Montreal

When I tried to connect to the Internet I was disappointed to find out that the free internet access is no longer available.

Now you have three options

  1. You can pay 9$ for a daily pass
  2. You can pay $46 for a monthly pass
  3. You can get access through a roaming partner (they had quite a few)

The prices are in line with other Airport wifi that I have seen- it is just sad that it is no longer free.

I may have to look into a roaming partner…

A quick tip for those of you who, like me, spend a lot of time in Airports.

When you are sitting at an airport and the battery on your laptop is running low, you need to check out the Air Power Wiki. This wiki is dedicated to identifying the location of power outlets in airports. I have used it several times - and have also contributed to it.

It is a very good resource to find those elusive power outlets at airports.

 

Well, it looks like the wait is almost over for the refund on my lost luggage which I have been waiting for since last September. As I mentioned in British Airways Customer Service Problems- part 2, and British Airways- lost luggage; my luggage was lost for three days last year on my arrival to Scotland. Because of this my girlfriend and I had to buy new clothes for the first few days.

So we submitted our claim when we got back to Montreal, and amazingly, this week, after almost six months- we get a letter from British Airways.

The letter apologizes for the baggage situation and says we will be getting a check from them soon.

I guess this falls into the “better late then never” category for me. I am not happy about the amount of time this has taken, but I am glad to see that British Airways is doing the right thing.

Follow up: Money was received a couple of days after this post

I have had my fair share of complaints about airlines- but today I thought I would share a few tips about how not to be a rude traveler. I see these people all the time- they are the ones who think that everything revolves around them- maybe it’s because I travel a lot- but I spot them all the time- on my latest trip I encountered three of them.

In the first case I don’t think the man was being deliberately rude- but there was certainly something odd about his behavior. I was in line in security at Amsterdam airport, the line was moving pretty well, but as I got close to the front it stopped. I peered ahead and there was an old man checking every single one of his jacket pockets for change- inside pockets and outside pockets- once, twice, three times. Then he just got fed up and took off his jacket. The guy behind me yelled out “what did you check your pockets for if you were going to take off your coat?”. Then the old man started checking his pants pockets…

Why is it that people get to security and all of a sudden realize that they need to take the change out of their pockets? I can understand for first time travelers- but I can bet that most of these people have been on planes before and know what to expect; especially as there are usually huge signs before getting into the security lines.

The second rude traveler I saw on this trip was on the flight from Dubai to New York. This guy was loud and obnoxious, and fortunately not sitting right next to me. Partway through the flight he needed to get out of his seat- but instead of waking up the person next to him and asking him to move, he decided to jump over him. Unfortunately his feet did not make it to the aisle- but they did land on his neighbor’s knees. The other passenger was furious.

Later on, while everyone was trying to sleep, this guy insisted on watching a movie which had him cackling loudly every few minutes, and the person in the seat in front of him had to turn around several times to ask him to stop shaking his seat. I spent a good part of the flight looking over at the neighbor and shaking my head in sympathy.
The third rude traveler I saw on my latest trip was while I was again waiting to go through security, this time in New York. Just in front of me was a middle aged lady who was going to Italy. There had been some screw up with her ticket which was making her very late and she was concerned about missing her flight. She was discussing with another couple who may have been her friends.

At one point we got pulled into separate lines, the couple in one line, and the complainer in the other, I got into the line of the complainer. As she suddenly had no-one to bitch to (she glanced my way but I ignored her), she pulls out her cell phone and calls someone to complain that she is going to be late for her flight, etc… This goes on for several minutes until she is at the front of the security line. The workers there try to get her off the phone but she doesn’t- so they start sending people around her. When she finally got off the phone she had to wait for a bunch of people to pass through before her- and to top it off she was upset that they made the others pass before her! If she was in such a hurry then could she not have waited to make this call?

I just wanted to share these because I am past the point of getting upset at these people- actually I think about them and get a good laugh.

As some of you may have noticed- I have a lot of thoughts about airports- mainly because I spend so much time in them.

On this latest trip I have experienced four airports- Montreal, Amsterdam, Dubai, and JFK in New York.

This trip really made me think about who is living in the first world and who is not.

So here is my list of the good and the bad of each airport that I experienced. I think I will be blogging this info regularly.

The good

  • Montreal- free Wifi- why can’t everyone have this?
  • Amsterdam- cleanliness, special quiet areas with seats that are ressemble lounge chairs and you can acually sleep in
  • Dubai- Beautiful airport, clear signage, clean, shopping- I don’t smoke but a carton of cigarettes was under $15!
  • JFK- I am trying to find a good thing about JFK- really. Maybe the fact that you can connect to almost anywhere through this airport- but I suspect that Schiphol and Dubai airport have similar capacities.

The bad

  • Montreal- when you land in Montreal, depending on where you arrive, there is a very long walk to customs.
  • Amsterdam- The lineups to get into the aircraft at the gate were very long- over 40 minutes from when they started letting passengers in the plane. Surprising that they can’t find a better way to do this.
  • Dubai- Lineups- at passport control and again to get a taxi there is a fair deal of waiting. They should be able to figure out a better way
  • JFK- There are many bad things about this place. Firstly, the airport is very confusing. My ticket did not have a terminal listed and I had to ask which terminal to go to. Secondly, when I arrived at the terminal there was noone to help and I ended up waiting in the wrong line for 20 minutes (and I usually know where to go). Lastly, the airport is a mess, with old dirty carpets- and worse. The last time I was here there were buckets in the middle of the hallway catching roof leaks.

 Any thoughts?

Thank you KLM

It is unusual to have a great experience with an airline- but the experience I just had with KLM was so good I had to share it.

I arrived at the airport late and was one of the last passengers to get a boarding pass on the flight- the people behind me were being offered a $300 credit and a flight out the next day- but I was one of the lucky ones!

Or so I thought… when I made it to the plane someone was already sitting in my seat. The flight attendant checked both boarding passes and explained to me that they had assigned the seat twice. There were already two other people standing awkwardly at the entrance of the aircraft- obviously in the same situation as I was. The flight attendant left, and I was standing for a while listening to the other cabin crew discussing that the flight was completely full.

When the attendant returned I found that KLM really stepped up. They offered me a seat in their World Business section- in the third row of the plane. I was offered champagne and they apologized for the mix-up. From someone who is used to traveling in economy it is nice to see how the other half lives. I dined on mahi-mahi with shrimp with a choice of wines, and was offered cognac or drambuie after the meal.

It is nice to see an airline do something right for a change. Kudos to KLM.

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March 2007
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