As I mentioned in a previous post, British Airways lost our luggage for three days on my last trip to Scotland. When we came back to Canada we submitted a claim for the clothes we had to buy while waiting for our bags to arrive. This was submitted on the BA website and we got back a standard e-mail response.

Well, as we have waited sixteen weeks now and having never received any response, we decided to call the Baggage claims phone number listed on the website- 1-800-828-8144.

They told me to fax a copy of all relevant information to Customer Service at the following Fax: +1 347-418-4241.

You should try these numbers if you are in North America and have had problems with British Airways.

I am looking forward to see if it works…