This post is about the second issue that I have had with British Airways. Strangely enough this is also related to the last trip I had with them.
I must preface this by saying that I have used British Airways for at least one hundred flights during the last few years and have had no problems at all; I consider them to be a better then average airline and I would not hesitate to recommend traveling with them. But until now I have never needed to contact their Customer Service department.
As mentioned in a previous post- I went on a vacation to Scotland in late August. We arrived in Scotland but our bags did not. We were given a reference number at the airport and three days later British Airways did deliver the bags to my aunt’s house.
However, as we only had the clothes we were wearing during our travel, we did need to go and buy some clothes and toiletries.
We did not spend a lot of money, and before beginning our return journey we stopped in at the British Airways lost baggage department. The staff there told us that we should make sure that we kept our receipts and that we should make a claim using the internet form on the BA website.
So a few days after our arrival back in Montreal we sent an e-mail using the online form. We got back a standard form letter saying please give us 6-8 weeks to reply. OK fine. But now it has been 10 weeks.
No contact other than a form letter response.
Once again I feel like we have been let down by BA Customer Service.
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