Just a quick update on my issues rescheduling a flight with American Airlines which I mentioned earlier this week.
On thursday I had called to try and get a change to flight from one leaving at 5 p.m. to an earlier flight which left around noon. The initial feedback from American Airlines customer service was that I had to pay $500; which even they agreed did not make sense, or that I should go to the airport on friday and fly standby.
As I did not have anything else to do on friday I went to the airport in the morning well before the earlier flight. The American Airlines counter people were very nice. I was put on the earlier flight, given an exit row seat and was not charged anything for the change. Thank you American for the outstanding service.
Tags: Air Travel, business travel, travel
Recent Comments