The 2 hotel point programs that I have used to a good extent are Marriott and Starwood. Each of them has their own individual advantages and disadvantages.

In this post I will go over some of the important aspects of Marriott points.

What do I like about Marriott?

Firstly they have over 2,600 locations so you can find one almost anywhere. Internationally this is not always the case, but I have found these hotels in a lot of places that I have travelled to.

Secondly, they have a wide range of properties ranging from the higher end Marriott hotels to the lower end Courthouse and Residence inn chains of hotels.

Thirdly it is pretty easy to earn enough points for free nights. After having spent 10 nights in a year at a Marriott hotel you get Silver status. This does not give you much in terms of service, though it can sometimes get you access to a special club lounge. The important point is that it gives you an additional 20% of points earned.

The most important tip I can offer about Marriott points is that you must make sure to always sign up for the bonuses on the hotel website. There is always some kind of promotion going on, and it is very easy to sign up. You just go to the rewards section on the Marriott website, and click on the promotion to sign up.

As an example, the current promotion is something called Mega bonus, which gives you an extra 5,000 points for every third stay that you pay for with a Visa card. Last week, I stayed last week at three different Marriott hotels, over a five-night period, and during this time I earned enough points for a free night at a category three hotel (or two free nights at a Category one hotel).

I was on my way from Tunis to London, via France. My flight was supposed to leave at 5 p.m. and arrive in Paris just past 7 p.m. This would give me time to get to my hotel near Charles de Gaulle airport for an evenings rest before my morning flight to London where I was scheduled to meet some customers. Little did I know that a short flight was going to become one of my worst traveling experiences.  As my flight from Tunis was international, I had to be there at 3 p.m. The flight leaving Tunis was delayed for several hours, and unfortunately the airline (Air France) chose to tell us about the delays in 30-minute increments. Each time we would get close to boarding time, the departure time was pushed back. At first there were rumours of trouble with the aircraft. What we found out eventually was that the air traffic controllers in France were on a one-day strike. Why no one from Air France in Tunisia, seemed to be aware of this initially, or why they would tell us about aircraft trouble, I have no idea. If this had been known- which Im sure it was in the rest of the world, I would have much preferred to move my travel plans back a day then spend my entire evening in Tunis Airport. What did Air France offer us for a delay of 7 hours? A can of soda or a bottle of water (one or the other- not both). Thanks Air France. But my night wasn’t over. Eventually the flight from Tunis did depart- we boarded just before midnight, landed in Paris after 2 a.m., and had collected our luggage at around 230 a.m. At this point I had a problem. I was not sure how close my hotel was to the airport, and I had a flight to London at 7 the next morning (meaning I would have to come back at 5); So, I decided to stay at the airport. Unfortunately at this time of night there is absolutely nothing open at Charles de Gaulle airport, and equally unfortunately there seemed to be many other passengers in similar situations. So I spent the next three hours wandering around, occasionally finding a spot to sleep; only to be woken up any time I seemed to get my eyes closed for more than a couple of minutes. Many times I was woken up by the machines that clean the tile floors. What a horrendous racket they make- not only from the brushes, but the machines also beep loudly. Unshaven, unwashed, and very unhappy, by the time I got on the flight to London I was little more than a walking zombie and when I eventually got to my hotel in London. I called my clients to cancel my meetings for the day and went directly to bed. Before you travel, in order to make the best of it, in the unfortunate case that you ever find yourself in a similar situation, do take a look at the website www.sleepinginairports.com. Charles de Gaulle is listed as one of the worst airports to spend an overnight. That does not come as a surprise to me.

A friend of mine came out of the airport in Montreal recently, only to find a long lineup of people waiting for a taxi.

Not liking to wait in line, he asked how much it would be for a limo ride. Surprisingly, it is pretty much the same price to use a limousine than a taxi. And there are no lines.

 The reason for this is that the limousine has a flat rate, whereas the taxi is metered. So if there is no traffic your cost may be approximately the same, but if you do get stuck in traffic it becomes more expensive to use a regular taxi.

 I have come across similar situations before. One time I was staying in New York city for a conference and when a co-worker and I came to hail a taxi to get to the airport, the doorman told us that the two people in front of us were going to the same airport and he could put all four of in a stretch limo for a price which was more total cost than the regular taxi, but much cheaper per person…

Another example of this I have seen is getting from the airport in Nice to Monaco. It is cheaper to take a helicopter than a taxi if you are alone- if you are more than one person than it is cheaper to split the taxi fare.

This may be something worth checking out the next time you are trying to get to or from the airport.

While I spent eight hours in Atlanta airport yesterday, I spent my time there wondering about the small things that could be improved at airports. I had a reservation on the 10pm flight back to Montreal. As my business in Atlanta was finished in the afternoon, and as I had already checked out of my hotel, I decided to come to the airport early because I had seen there was another flight at 6pm. When I arrived at 3 p.m., even though I was 3 hours in advance to the other flight I was told there was no room. I find that very hard to believe. I then asked if it was possible that some seats would become available before the departure of the earlier flight- the response was: its possible, but once we have checked your bags on the later flight you have to go on that one. Thank you Delta.
So, I sat in the Delta lounge in concourse E for six hours, very grateful for having my Priority Pass. Interestingly, there are a bunch of airlines listed at the entrance to this lounge, but as was the case at LaGuardia, there is no Priority Pass listed. This is a large lounge, and actually very well laid out compared to most of the ones I have been to, but like most lounges in North America I dont understand how they are so limited in terms of services. The food choice is pretzels, crackers, or peanuts- most lounges in Europe, which I have been to have a much wider selection. I am not expecting five star cuisine, but maybe some small sandwiches or soup would be nice.
The World Series is on and people have been grumbling about CNN and FOX being on the TV screens, it looks like they cannot even get the baseball game on TV. I guess this is because we are watching the special airport channels.The best thing about the airport channels is that they repeat themselves- so  I have now seen the CNN interview with Dick Cheney’s wife three times.
My final comment of the day, by the time this gets posted I will already be home in Montreal because I do not have internet access- why cant they have free Wi-Fi access in airport lounges? You can buy access for 24 hours at the very reasonable price of $5, but I, like most of my fellow travelers, am not going to be here at the airport for 24 hours, most people will be here an hour or two at most. Why dont they offer it by the hour?

At the last company I worked for I did a lot of international travel on different airlines to different airports- and corporate policy was always to travel economy class. At some point I was introduced to Priority Pass and I have been using it for the last three years.

For those of you unfamiliar with Priority Pass , it is a service which gives you lounge access at over 500 airports worldwide, so if you are in an airport pretty much anywhere, there is a good chance that you can access one of the lounges using your card.

Priority Pass isn’t cheap. For occasional travelers you can have a basic membership for which you pay $99 +$24 each time you access a lounge. If you have more than 6 lounge visits per year you should use a standard plus membership for which you pay $249 but you have 10 free visits- and subsequent ones are $24 each. At the top end is the prestige membership which costs $399 but you do not have to pay anything more for any visits. Prestige works out best if you have more than 16 visits per year.

What are the downsides to Priority Pass ?

• The staff at airport lounges are not always familiar with it- although this has been improving. On one occasion (at the lounge in Luanda, Angola) I was refused entry even though I knew for sure that I should have lounge access.
• The program changes all the time. On another trip I was denied entry (at Air Canada lounge in Montreal) because that particular lounge was no longer part of the program.
• Many times there are no signs which show you can use Priority Pass, so you have to go and ask.
• If you bring a visitor you always pay $24 for them

These kinds of incidents range from embarrassing to downright infuriating as I pay $400 a year for my pass out of my own pocket. Case in point, I was just at the Delta lounge in Laguardia. I was traveling on an A ticket- first class- which sometimes give you lounge access. At first when I tried to access the lounge the staff said that I needed a Delta Club card- the lady at the counter smiled at me and offered to sell me this for $400 per year. When I then asked if I told her that I already pay $400 for my Priority Pass they said that I could use it. I would have shown the Priority Pass sooner, but there were no signs for Priority Pass at all.

The really nice thing about this card, though, is the wide availibility of access. I don’t know how they do it but it is rare than I cannot use it at all and generally it works well. Check it out if you are unfamiliar with it.

Here are a couple of ideas that a friend of mine gave me for saving time at airports. I knew he was a good person to ask because he hates waiting in line: 

1. If you happen to travel through the same airport often,get a few copies of the customs forms and fill them out in advance, in order not to delay your lineup.
2. If you have a way to fast-track customs, do so. In Canada we have Canpass which will make your trip through Canadian customs much faster, as you get to bypass the regular lineup. There is another program called Nexus, which is currently being trialled at Vancouver airport. Nexus is a joint program between Canadian and US customs authorities to allow travellers from either country to fast-track.
3. If you are flying on a short trip, do not check any luggage.

My friend uses Canpass and loves it. He says that he now avoids the big lineup at customs, and that he does not get stopped any more than usual. I am going to try it out and let you know what I think…

One of the most common problems you will face while traveling across times zones is jet-lag. Because your body is not accustomed to the new time you will feel tired and worn down for a couple days. If you are traveling to a different time zone, here are a couple of tips that can help to ease the suffering of jet-lag…..

1. Try and get your body on to the new time one or 2 days before your travel. I typically go to bed around midnight. As I am five hours behind U.K. time, when I travel to the UK, I try to go to bed at 7 p.m. for one or two nights before I set off, and start my day at three or four a.m. This way, my body has already started to adjust to the new time by the time I get to my destination. Similarly, while I am in the U.K.; before I begin my return to Canada, I try to stay up until 4 or 5 a.m., so that my body is already starting to adjust back to the right time by the time I get back home.  

2. Try anti jet-lag pills- you can find these in many pharmacies and in airports, though they cost more at the airport. I have found them to be quite effective. 

3. Take advantage of early check-in. nowadays most airlines will let you check in to your flight online 24hrs before you fly. This can get you a better seat and will speed up your process at the airport. Better seat= more comfortable travel= more rest= less jetlag.

4. Before you check-in early, in order to help you evaluate which seats are better than others, have a look at http://www.seatguru.com/.

For those of you who use Aeroplan, Yahoo Finance has an article about how Aeroplan is changing some of the rules of its program. Check out the article here.

Included  in this are expiry of miles after 7 years, and the mandatory use of the program once every 12 months.

As I mentioned in one of my previous articles; understanding the expiry of miles in these programs is very important, if you are a collector. It may be good for Aeroplan to have a seven year expiry on their miles, but I do not see how this benefits the Aeroplan collector in any way.

This is one more reason to make sure that if you collect Aeroplan or other types of miles, that you watch them closely to make sure that you get to redeem them.

Additional ways to find miles and points

Here is an idea for all of you collectors of airmiles or points. I am a big believer in getting as many points as possible, as long as it does not interfere with your normal spending pattern.

The idea is- when you about to buy something, there is a quick and easy way to check that you are getting as many points as you can-

1. By checking the website of the points or miles program and
2. Another way is by checking at the website of the place you are going to buy from.

Here is an example of each of these that I use:

For the first one, I love books and I read a lot. I usually buy my books online (either at Amazon or at Chapters/Indigo) because of their selection and price. As I am also an Airmiles collector, from visiting the Airmiles.ca website I have found that I can go to http://www.airmilesshops.ca/, go in to the Amazon website from there, and collect additional Airmiles on the same books at the same prices that I would be buying them at anyway. This also works for dell.ca and a bunch of other online retailers. 
 
Here is an example of the second kind. Many people like the fact that Airmiles can be collected in stores like grocery stores, pharmacies. However, to be aware of all of the opportunities, you should check the website of your favorite store. I happen to shop at a grocery store called IGA for most of my groceries because a) it’s near to where I live, and b) I can collect Airmiles. It is well known that you can collect Airmiles there as the cashier will always ask fir your card, however, it is not very well known that lGA has an online flyer every week at www.iga.net that can give you extra Airmiles if you print out a coupon online and use it at the store. It may not always be useful as the coupon requires the purchase of a specific item or of a certain amount of groceries, but if you are going to go there anyhow it is worth it to look before you go.

The check only takes a couple of minutes… why not do it?

If you are going to be renting cars for any of your travels- here are some tips to keep in mind:

1. Check all available rental companies from your pickup location- especially if you are renting at an airport or other place with multiple rental companies- there can be quite a difference in price between companies. During my last trip to scotland I save 100 pounds (200 dollars) on the same sized car by choosing enterprise over avis (who I usually rent from). An easy way to do this comarison is on sites such as expedia.
2. If you are unfamiliar with the area, rent a car with gps- and use it. This will help you immensely in finding where you want to go. If you have not used this technology before, you type in the address of your destination and a small computer will give you step by step directions of how to get there. The best feature of using GPS is the fact that if you happen to miss a turn that the computer recommends, it will automatically recalculate another route to our destination.
3. Rent a car using a credit card which will cover your collision insurance. This will save you a lot of money as insurance can easily double the price of your car rental. Bring proof of collision insurance with you. As there are many different credit cards with many different options , and as not all companies are familiar with credit card options, bring proof of this collision insurance with you, or be prepared for the rental agent to call up your credit card company.
4. Before you leave on your trip, check if you will need an international driver’s license. Depending on the place you will rent your car, this may be required. They are usually easy to pick up in your home town and are not expensive.
5. When the rental agent asks you if you will bring the car back with a full tank, get them to explain what they charge for gas. Some rental companies charge the regular gas price to bring the tank back to the same gas level you started with and others will chrge you for a full tank whether you bring it back empty or half full. If you are lucky enough to be renting with the first type of company you will not need to worry about filling up the tank before you return the car. If you have the second type- better to bring it back full. The rental agent will usually tell you what makes more sense

Christopher Elliot noted on his blog that “Baggage complaints are soaring in the aftermath of the gel and liquid semi-ban, and one airline, British Airways, has even said its earnings will be affected by the combustible-liquid threat”

This does not surprise me at all, though I suspect that the affected earnings may have to do more with the additional cost of handling the baggage complaints, than the increased security. Here is my own experience…
 
I have recently returned from a vacation where my (and my girlfriend’s) luggage was lost on the way to Scotland by British Airways. We were not the only ones on our flight with this experience- in fact there was a line-up of people who were missing bags. Incredibly, my sister, who was also traveling on British Airways on different dates, also had her baggage lost. But in her case it was on her return flight to Canada. I have had airlines lose my luggage before, but in my previous experiences it has taken the airlines one or two days to get the luggage back to me. In this case it took four days; which is not a fun way to start a vacation.
 
The worst part about arriving somewhere with no luggage is that you have no toiletries or change of clothes, and the ban on gels and liquids just aggravates the situation as it has forced you to check-in pretty much everything. So the day after arriving, instead of getting to play tourist, we went shopping- wasting one of our seven days in Scotland at the local mall.
 
Having returned home from our holiday, we now have go through the fun process of claiming money back from British Airways. Even though it is clear that they lost our bags and that we only claimed 150 British pounds between 2 of us(not an unreasonable amount considering that 2 people did not get bags for 4 days); British Airways is telling us that it takes 6-8 weeks to process the claim.

So, I don’t know how much additional money the security threats cost the airlines, but certainly the cost of finding the luggage, delivering it to its destination, and compensating clients, who have had their trips affected by lost luggage, must be a substantial sum.

Here are a couple of pointers about luggage:
1- Tag your luggage properly. This means to have a tag around the handle of your luggage and also your name and address inside the bag- just incase the baggage handling tag gets ripped off- I usually leave a business card in one of the pockets which includes my cell phone number. 
2- Keep your receipts, if your luggage gets lost and you do have to buy clothes, toiletries, or anything else make sure to keep the receipts, because when you go to claim money back the airlines will ask for them.
3- Pack anything valuable in plastic bags- when my sister got her luggage back finally after three days, the suitcase, and all of the contents, were completely soaked. She had some photographs which would have been ruined had they not been wrapped in plastic.

Airports used to be a relaxed place to spend some time before you travel or while you transit…. but due to recent events they are fast becoming some of the most miserable places to spend a few precious hours of your life…. Here are six tips to help you take the stress out of airports.

1. Firstly, take advantage of early check-in. nowadays most airlines will let you check in to your flight online 24hrs before you fly. This can get you a better seat and will speed up your process at the airport.
2. Check in everything that you can unless you really need the item during the flight - I have seen so many people carrying large bags all around airport, what for? Airports are big places which typically require a lot of walking- you will often have to carry you bag for a while, so make it as light as possible. Ideally in many cases I don’t have any carry-on bags at all. Whenever you are passing through an airport, try to wear a coat with pockets, you can carry small things in it (I usually have a book), and it will also make your life a lot easier passing through the security check.
3. When you pass through the security screening, you then only have to take your items from your pants pockets and put them into your coat. Do not forget to take your watch off as that may also set off the metal detector. I constantly see people waiting in line for 10 minutes in order to start emptying their pockets when they arrive at the front and they are surprised when they have to pass back through the detector three or four times because they forget to take everything out.
4. Another tip about the security screening- try to wear the right type of shoes- this usually means shoes with soles that have been glued- not nailed, or shoes that do not have large metal lace hooks- both of which can set off the metal detector. Many airports now ask everybody to remove their shoes.
5. If you have lounge access- use it. As a minimum you can use the lounge to get free bottles of water. If you do not have lounge access try to find a comfortable corner of the airport to relax. I have a Priority Pass, which gives me lounge access in almost any airport. As a frequent traveler it has been very worthwhile.
6. Lastly, remember that you do not need to be the first one on the plane… as long are in the waiting area at the right time, the plane is not going to leave without you - if the airline cannot find you they actually have to unpack your luggage from the plane. They do not want to do this so they give people a good chance to arrive before they would not let you on. It never ceases to amaze me that many people will wait in line eagerly to get to their seat as soon as possible- then have to wait for everybody else.

I hope these few ideas help your next airport visit.

Let me start by saying that travel websites are one of the best things to happen on the Internet. With a few mouse clicks anyone can be his or her own travel agent. This is good for people who want to find the best deal. However, these websites are good in some situations but not so good in others.

Here are some examples of when travel websites can be the right booking choice:

When your dates are inflexible. This is because once you make a booking it is next to impossible to change it.

• I used to book all of my hotel rooms with Expedia- they had a great selection of low-cost rooms, and I could trust that I was saving my money for my company. However, the first time I needed to change something it became evident that low prices come with limitations. I had booked a seven-day stay at a UK hotel. Upon arrival I got a message that I needed to travel in 3 days to Saudi Arabia so i had to cut my UK stay short by three days. First, I called the hotel lobby- sorry; your reservation is with Expedia. Ok, so I called Expedia. Sorry, no changes permitted. Several hours were spent on the phone with customer service agents who could not tell me why. Finally they explained to me that if I had made 7 individual reservations I could have cancelled the last 3 days, but having made a single 7-day reservation nothing could be done. 
  
• When your plans are flexible- that is, you are not stuck on staying at a particular hotel brand, etc… this is important because various hotels may give special prices for a whole variety of reasons. I once had the good fortune of booking 5 nights at the millenium hotel in central London for 99 pounds a night, this is a really fancy boutique-style place, since then the cheapest I have ever seen it has been 300 pounds a night.
  

It also pays to check all of the major websites, I have a few listed below… one of them may have a better deal on the flight or hotel you are looking for.

Keep these things in mind when you book from a travel website- if your travel meets these minimum criteria there are some very good deals available. Just remember to read the fine print.

Here are some links to check out and compare for your next trip …

www.travelocity.com
www.hotwire.com
www.expedia.com
www.orbitz.com